We know your time is valuable, so we aim to provide a reliable delivery service at a reasonable cost. We are working on reducing these costs and passing the savings onto you. Some delivery exceptions apply to larger items and they may only be eligible for collection or local delivery. Please email firstname.lastname@example.org or call us 01872 392039 to discuss your delivery options.
Small and medium sized items
Smaller and medium sized items are usually delivered within 5-8 working days. Some couriers may deliver slightly earlier or later. Once your item has left us, we’ll send you an email with tracking information.
Carriers we use for standard deliveries are Royal Mail and Parcel Force
Larger items, such as furniture, are currently not available for home delivery direct from our website. However if you are local to our store we will happily deliver to properties within 15 mile radius. Please call 01872 3892039 or email email@example.com to discuss options.
Delivery times may vary
Some of our items are made to order so they take longer to make and get to you. We will always advise of the expected lead times.
For items that have an age restriction you will need to prove that you are 18 or over upon delivery. This is in accordance with the Challenge 25 policy
The item(s) paid for is(are) now out of stock
If your item is out of stock, we’ll email you to let you know. Then we’ll cancel your order and refund you.
Your order is has arrived damaged or has been damaged in transit
We always check our stock thoroughly before it leaves us, however if your item(s) have been accidentally damaged in transit, or for any other queries relating to your delivery, please call us as soon as possible 01872 392039 during our opening hours.
Delivery of multiple items
If you have ordered several items at once they may not arrive together. Your items may arrive on different days and additional charges will be made at time of payment.
Where’s my stuff?
Please wait until your delivery due time has passed before contacting us. You will receive delivery updates about your order but if for some reason it hasn’t arrived please do get in touch.
We want you to receive your goods in excellent condition. So if you’re not completely happy please do not hesitate to contact us by phone 01872 392039 during our opening hours or email us firstname.lastname@example.org anytime.