Terms & Conditions

Annie & Maude T & C’s

These standard terms and conditions of sale outline the rules and regulations for the use of Annie & Maude Limited’s website https://www.annieandmaude.co.uk and retail showroom.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “Buyer” “You” and ““Your” refers to you and by using this website you agree to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We reserve the right to change (temporarily or permanently) any part of this website without prior notice. We shall not be liable to you or any third party for any modification to or withdrawal from the website; and/or change to the Terms and Conditions. Your use of the website (or any part thereof) following such change shall be deemed to be your acceptance of the change. It is your responsibility to check regularly to determine whether the Terms and Conditions have changed. If you do not agree to any change of the Terms and Conditions then you must immediately stop using the website.


Please see our privacy policy.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Annie & Maude. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our prior written permission.

Placing Orders

Please ensure you provide us with your correct e-mail address and your mailbox is in proper working order as order confirmations are sent via e-mail to that address.

Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law. While we try to ensure that all details (including prices) and stock levels displayed on this website are correct and up-to-date, we cannot be held responsible for their accuracy. You must ensure that, prior to placing an order you have checked all relevant details about the products you have selected as their details may have changed since you last visited this website. Any weights or dimensions specified are an approximation only.

All products displayed on this website are subject to availability, if subsequent to your order being confirmed an item is found to be out of stock we will contact you with an estimated dispatch date. If you are unhappy with this dispatch date or the item is no longer available we will immediately refund you the value of the item(s) that are out of stock. We will not charge any extra for delivery if your order is split. All prices are inclusive of UK VAT, but do not include delivery charges (these will be specified at the checkout). Your payment card will be debited immediately.

We will endeavour to fulfil all orders. Where stock is not available at the time of ordering we will contact the customer directly.

Prices & payment

Invoices will be processed at prices current at time of order. All prices are in Pounds Sterling. Payment can be made by any of the following methods: Sage Pay, Card – We welcome all major credit and debit cards except American Express. Payment Direct into our Bank Account, please ensure that the name we know you by is included in the bank’s payment reference. Please contact us for bank details.

Please note that we will never ask for a customer to confirm any account or credit card details via email – If you receive an email claiming to be from Annie & Maude asking you to submit account or credit card details please do not respond, instead forward the email to: hello@annieandmaude.co.uk

Title Claim

All goods remain the property of Annie & Maude Ltd until such time as they are paid for in full. The risk in the goods shall pass to the buyer on delivery but the ownership of the goods shall remain with Annie & Maude until full payment has been received from the Buyer. In the event of non-payment Annie & Maude shall be entitled to repossess the goods directly from the premises of the buyer if necessary. In the event of the goods having been subject to prior re-sale, Annie & Maude shall be entitled to the proceeds of the re-sale in the hands of the buyer, liquidator, receiver or trustee in the bankruptcy of the Buyer.


We will not be held responsible or liable for your use of any other websites or services which you may find via links or adverts within our website. We have no control of these websites or services. Their inclusion on our website does not constitute an endorsement by or an affiliation to annieandmaude.co.uk. It is your responsibility to check the terms and conditions of any site you access via links.

Annie & Maude will make every effort to ensure that this website is free from viruses or defects. It is your responsibility to ensure that you have the right equipment and software available to use our website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Your Rights

No statement on this website shall be deemed to affect the statutory rights of you as a consumer.


Please see our delivery and returns policy.


Hand made and hand printed fabrics need special care. Sunlight and detergents hasten fading. Please be advised to follow the washing instructions that accompany each item. Annie & Maude cannot be held responsible for any goods damaged by direct sunlight or for any goods washed incorrectly. Do not lay deep coloured items over light coloured surfaces due to the possibility of irreversible colour transfer.  Annie & Maude cannot be held responsible for any such damage incurred. Annie & Maude cannot accept any returns due to slight colour and size differences between any goods depicted in our catalogues and the actual sizes and colours, which may for instance have occurred in the printing and dyeing process.